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| Bus General Info |
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SALE POLICY
TICKETS & CONFIRMATION -
Immediately after successfully completing check out, the customer will receive an order summary and eTickets by email.
NONREFUNDABLE - ALL TICKETS ARE NONREFUNDABLE. NO REFUNDS WILL BE GRANTED. Please check the selected
schedule information carefully before check out, ticket purchases are
final and are
not refundable or changeable. Duplicate transactions are also
not refundable because duplicate transactions block other customers from
purchasing tickets. There will be no refund or reschedule for any unused or partly used
services.
CONDITION OF USE - (1) The ticket is valid
only for the date and time stated on the ticket. (2) Customers have to
bring a valid ID and a printout of the eTicket (confirmation email) at boarding
for ID Check. (3) Customer's name (s) on e-ticket must match passenger's (or
one of the passengers') name. (4) The printout of eTickets must be signed by
customer as proof of boarding. (5)
**Passenger must arrive 30 minutes prior departure time, otherwise the seat might be
sold to stand-by passengers.
BUS COMPANY GENERAL INFO
SCHEDULES - Every
effort will be made to operate according to published schedules. Circumstances
sometimes develop beyond our control, such as weather or traffic delays and
accordingly bus companies cannot be held responsible for errors in
timetables, inconveniences or damages resulting from delayed buses. Connections
cannot be guaranteed and schedules are subject to change.
BUS CANCELLATION - Customers are encouraged to check the IvyMedia Website
- Weather Update
for any bus cancellations on selected bus or call the phone number on the eTicket for most updated bus status.
AN OPEN TICKET WOULD BE GRANTED.
Bus company reserves the right to cancel buses
due to weather/traffic/coach condition. If customer purchased a ticket for which
the bus is canceled, the customer must initiate an open ticket request within 7 days of the scheduled
departure date. An Open Ticket will be issued only if the cancellation was
verified by the bus company. NO REFUNDS WILL BE
GRANTED FOR BUS CANCELLATIONS. SMOKING IS PROHIBITED on all buses.
BICYCLES - Bicycles may be transported, customer may email to
support@ivymedia.com in advance to confirm space availability.
CHILDREN’S FARES - Children up to 2 years old will be transported free when not occupying a seat at the exclusion of
another passenger when traveling with a passenger paying the full adult fare. Children over two years of age will pay the full adult fare unless speficied by a particular carrier or tour provider.
ANIMALS - Animals will not be transported.
BAGGAGE OR LUGGAGE – Baggage will be limited to 1 piece per adult ticket,
plus carry on baggage. BUS COMPANIES ARE NOT RESPONSIBLE FOR LOST OR MISPLACED BAGGAGE.
OBJECTIONABLE PERSONS - Bus Companies reserve the right to refuse
transportation to any person under the influence of intoxicating beverages or
drugs or who is unable to take care of oneself or to any person whose conduct is
such, or likely to be such, as to make one objectionable to other passengers.
CELL PHONES –
"Limited" with respect and courtesy to your fellow passengers.
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